Privacy Policy

1. What personal data we collect

Depending on how you use our site, we may collect:

• Contact details you provide (e.g., name, email address, phone number).
• Information included in your inquiry or request (e.g., preferred dates, tour preferences, questions).
• Booking-related details you submit (e.g., traveler details, if applicable).
• Technical data to the extent necessary for site operation and security (e.g., device/browser information, logs).

If you provide personal data of other people (e.g., co-travelers), you confirm that you have the right to do so and that they are informed about this Privacy Policy.

2. Purposes of processing

We process personal data to:

• Respond to tour inquiries and customer requests.
• Arrange, confirm, and manage bookings/offers for tourist services.
• Provide customer support and handle disputes where applicable.
• Ensure security, prevent abuse, and maintain the proper functioning of the website.

We will provide required information about tourist services terms before the agreement/conclusion of the contract.

3. Legal basis

In Ukraine, personal data processing is carried out in compliance with:

• Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.
• For online consumer travel/tour services and distance/electronic contracting: Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.
• For tourist services and informing consumers of terms: Закон України "Про туризм" від 15.09.1995 № 324/95-ВР, Стаття 19-1 Закону України "Про туризм".
• If applicable to electronic/distance contracting and disclosures: Закон України "Про електронну комерцію" від 03.09.2015 № 675-VIII.
• If marketing/ads are shown on the site: Закон України "Про рекламу" від 03.07.1996 № 270/96-ВР.

4. How we use your data

We use personal data to communicate with you, process and manage tour requests and bookings, and ensure service delivery. We do not sell personal data.

We may share personal data with parties that help us operate the service (e.g., technical providers), but only to the extent necessary for processing purposes described in this Privacy Policy and in compliance with applicable law.

5. Data retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy (including responding to your inquiries, performing booking/offer-related actions, and complying with legal and legitimate business requirements). Retention periods may vary depending on the type of request and applicable obligations.

6. Your rights

Depending on the circumstances, you may have the right to:

• Request access to your personal data and obtain information about its processing.
• Request correction of inaccurate or incomplete personal data.
• Request deletion (where applicable) or limitation of processing.
• Object to processing in cases provided by law.
• Withdraw consent where processing is based on consent (if applicable).

To exercise your rights, contact us using the details below.

7. Security

We implement organizational and technical measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, but we aim to use appropriate safeguards.

8. Contact for privacy questions

If you have questions about this Privacy Policy or want to exercise your rights, contact: